Time:1-4PM

Location: Ricoh Global Services, 2119 Austin Road, Rochester Hills, MI 48309

Presenter: Rich Ackerman, V.P. Programs/Marketing at Chicagoland HDI

Topic Summary: In his presentation, Social Networking 1 year later What’s Your plan?, Rich will address the below in an interactive discussion about the impact that Social Networks can have on your professional career.

• It’s All About Differentiation
• What’s Going On?
• What’s your strategy
• Strategy Guidelines
• Your Resume
• My Profile
• Get creative
• Social Network Groups
  
• Where are they going?
• Fuss about Twitter
• Exposure

Speaker BIO:

Currently the Sr. Consultant/Advisor at Ticomix, Inc. Rich has over 25 years experience in helping businesses improve their effectiveness in customer management, service and support delivery and data management. He is a certified ITIL Foundation Instructor, has participated in Apollo 13 ITIL Simulation, and been certified in Advanced, Administrative Business Process Automation for several leading CRM platforms. He is a past member of the Naperville and Chicago COC, and a founding member of the Central Illini HDI Organization. Rich currently server as the VP Marketing and Programs for the Chicagoland HDI Chapter, and have served as an Advisory Board Member for Optimal Level - Center for Professional Development for Professional Women. He has only two goals. First, treat clients with respect and in the most ethical manner possible. Second, provide best practice solutions, and advisement to help clients deliver to their customers, service experiences beyond what is expected with the best roi for their business.